jitanet Frequently Asked
Questions

Creating a jitanet account takes under two minutes. Visit the jitanet Login page, click the registration option, and fill in your name, email address, date of birth, and preferred password. You must be 18 years or older to register. Once submitted, a verification email is sent to your inbox — confirm it and your account is ready to use.

jitanet requires a government-issued photo ID for KYC verification — your Bangladesh National Identity Card (NID) is the most commonly accepted document. A passport is also accepted. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. Verification is typically completed within 24 hours.

Use the 'Forgot Password' link on the jitanet Login page to reset your password. Enter your registered email address and you will receive a password-reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you promptly.

No — jitanet strictly permits one account per person, per household, and per device. Duplicate accounts are a breach of our Terms and Conditions and will result in all associated accounts being closed and any winnings forfeited. If you have lost access to your existing account, contact our support team to recover it rather than registering a new one.

To permanently close your jitanet account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will process the request within 48 hours. Any remaining balance will be returned to your verified payment method before closure. If your reason for closing is gambling-related concern, we encourage you to consider our self-exclusion programme instead.

To deposit via bKash on jitanet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the jitanet merchant number displayed on screen, and complete the payment using your bKash app or by dialling *247#. The deposit reference number must be entered correctly for the funds to credit to your account.

bKash deposits on jitanet are credited almost instantly — in most cases within 1 to 5 minutes of a successful payment. During periods of high traffic or if there is a network delay on the bKash side, it may take up to 15 minutes. If your deposit has not appeared after 30 minutes and your bKash transaction shows as successful, contact our support team with your transaction ID.

Yes — jitanet supports deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for each: select your preferred mobile banking provider in the Deposit section, follow the on-screen instructions, and complete the payment using the corresponding app or USSD code. All four methods are fee-free for standard deposits at jitanet.

The minimum deposit on jitanet is ৳200 BDT for mobile banking methods including bKash, Nagad, Rocket, and Upay. For card payments via Visa or Mastercard, the minimum deposit is ৳500 BDT. There is no maximum deposit limit imposed by jitanet itself, though your individual mobile banking provider may apply their own transaction ceilings.

The minimum withdrawal on jitanet is ৳500 BDT regardless of the method you use. Withdrawals are processed back to the same payment method used for your most recent deposit, in line with standard anti-fraud procedures. You must have completed account verification (KYC) before your first withdrawal can be approved.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours during business hours (BST, UTC+6). In some cases, particularly for first-time withdrawals or large amounts, an additional identity check may be required, which can extend processing to up to 24 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days.

jitanet does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction fees according to their standard tariff. We recommend checking your provider's current fee schedule before initiating a transfer. Card payment providers may also apply currency conversion fees in some cases.

To bet on cricket at jitanet, navigate to the Cricket section from the main menu. You will find a full list of available matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Click on any match to view the available betting markets — match winner, top batsman, total runs, and more. Select your market, enter your stake in BDT, and confirm your bet slip.

jitanet offers a broad range of cricket betting markets covering both pre-match and in-play wagering. Common markets include match winner, toss winner, top run scorer, top wicket taker, total runs over/under, method of first dismissal, number of boundaries in an innings, and man of the match. The exact markets available depend on the specific match and competition. BPL fixtures and Bangladesh international matches typically carry the widest market selection.

Yes — jitanet offers an extensive library of slots and live casino games. The Slots section features titles from providers including Pragmatic Play, NetEnt, and Microgaming, with a wide range of themes, paylines, and RTP percentages. The live casino section, powered by Evolution Gaming and Ezugi, includes live blackjack, live roulette, live baccarat, and live game show titles streamed in real time with professional dealers.

jitanet is fully optimised for mobile play on both Android and iOS devices. The platform runs smoothly in any modern mobile browser — Chrome, Safari, or Samsung Internet — without requiring a separate app download. All features available on desktop, including deposits via bKash, sports betting, slots, and live casino games, work identically on mobile. The responsive layout adapts cleanly to all screen sizes.

The Return to Player (RTP) percentage varies by slot title on jitanet. Most slots in our library carry an RTP between 94% and 97%, with some high-variance titles sitting slightly outside that range. The RTP for each game is displayed in the game's information panel before you start playing. jitanet only partners with certified game providers whose RNG (Random Number Generator) outcomes are independently audited for fairness.

jitanet offers a welcome bonus to newly registered players who make their first qualifying deposit. The specific bonus amount and percentage match are displayed on the promotions section of the site and may change periodically. All welcome bonuses at jitanet are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (sometimes called a playthrough requirement) is the number of times you must bet the bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. On jitanet, wagering requirements, eligible games, and expiry windows are clearly stated in each promotion's terms. Sports bets may contribute at a different rate than casino games.

Yes — jitanet periodically offers free spins as part of welcome packages, seasonal promotions, and loyalty rewards. Free spins are typically tied to specific slot titles and carry their own wagering requirements on any winnings generated. Check the jitanet promotions page regularly for current free spins offers, including any Eid, Pohela Boishakh, or tournament-season special promotions available to Bangladeshi players.

jitanet rewards regular players through a tiered loyalty programme where consistent activity earns points that unlock higher-tier benefits. Higher tiers come with improved withdrawal speeds, dedicated account management, exclusive bonus offers, and higher deposit and withdrawal limits. Details of the current loyalty programme structure, including tier thresholds and point earn rates, are available in the promotions section of your jitanet account dashboard.

jitanet uses 256-bit SSL encryption on all pages and transactions, ensuring that your personal data and financial information are protected at all times. All games are sourced from certified providers whose RNG systems are independently audited. Player funds are held separately from operational funds. We do not store full card details on our servers. jitanet is committed to data privacy in line with internationally recognised standards.

jitanet operates as an online gaming platform serving adult players in Bangladesh. We do not fabricate regulatory claims or cite specific Bangladeshi government licences. What we can confirm is that jitanet operates to internationally recognised fair play and security standards, employs SSL encryption, conducts KYC verification, and enforces a strict 18+ policy. Players are responsible for understanding their own local jurisdiction's position on online gaming.

You can set daily, weekly, or monthly deposit limits through the Responsible Gaming section of your jitanet account settings. Limits take effect immediately when reduced. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the new limit activates. If you cannot find the setting, email [email protected] and our welfare team will apply the limit on your behalf within a few hours.

To self-exclude from jitanet, email [email protected] with the subject line 'Self-Exclusion Request', stating your registered email address and your preferred exclusion period (3 months, 6 months, 12 months, or permanent). Self-exclusion is processed within 24 hours and blocks all access including login, deposits, and promotional communications for the full chosen period. Self-exclusions cannot be reversed early under any circumstances.